Legal
Usage of MERAYAN products and services constitutes customer's acceptance of MERAYAN billing policy, and all customers must comply with this billing policy.
Special note regarding signed contracts: If you entered into a signed contract for your services, such as an annual contract, please review your contract for specific terms relating to your obligations in addition to the billing policy. In the event the terms of your signed contract conflict with these terms, the signed contract will prevail.
Unless otherwise agreed in writing, all accounts are set up on a prepaid basis, and payment must be received by MERAYAN before any billable product or service is provided/activated. Customers are required to keep a valid credit/debit card on file to charge for recurring monthly subscription fees, fax or voice broadcast service fees and all email overage fees.
Subscription billing is based on availability of products and services, not based on usage. Disabled accounts will incur monthly subscription fees, regardless of availability of product in the case of a breach of online terms including but not limited to delinquent accounts.
Customers are responsible for keeping all credit/debit card details and contact information current.
All recurring subscriptions are automatically invoiced and charged to the credit/debit card on file.
Payment receipts are available to customers upon request.
BILLING CYCLE
Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer's specific billing cycle date.
Late Fee: All past due accounts may be assessed a late fee.
Delinquent Payments: In the event any payment is 15 days past due the account may be disabled until balances are paid in full. When disabled, all access will be suspended and data will be unavailable.
Deactivation: Once an account is delinquent 60 days, it may be cancelled due to non-payment. Once cancelled, the customer will not be able to recover any files until the account is current. In this event, the account record and delinquent balance will be submitted to a third-party collection service.
FEES
Late Fee: MERAYAN may assess a $30.00 late fee for any payment that is 15 days past due.
Chargebacks: If a customer initiates a chargeback, MERAYAN may assess a $50.00 processing fee for each individual chargeback.
Returned Checks: MERAYAN may assess a $50.00 processing fee on each returned check.
Collections Fee: In the event an account is submitted to a third-party collections service, a $35.00 processing fee may be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.
Interest: Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable law.
MERAYAN SERVICES
Services purchased from MERAYAN must be used within the timeframe specified at the time of purchase. Service fees are nonrefundable. In the event of cancellation, MERAYAN will not prorate any portion of unused Service fees, and amounts due to MERAYAN must be paid in full.
ADSPEND
Adspend is at the clients own expense and is not included in any MERAYAN monthly management services. MERAYAN is not responsible for paying client’s daily/monthly adspend across any platforms. For example: Facebook ads, Facebook boost posts, Google Ads, YouTube Ads, Retargeting platforms, etc.
PAYMENT METHODS
MERAYAN accepts payments via credit/debit card. MERAYAN currently accepts American Express, MasterCard, Discover and VISA credit/debit cards.
SUBSCRIPTION BILLING
Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month in which the customer purchased the MERAYAN subscription. Customers must request to cancel their subscriptions at least 10 days prior to their next billing date in order to avoid being charged on the billing date. In the event of cancellation, customers will still have access to their applications through the end of their final billing period. MERAYAN will not prorate any portion of unused subscription services. All subscription fees are nonrefundable.
CANCELLATION PROCESS
Creating a Cancellation request: A request to cancel an MERAYAN services must be initiated at least 30 days prior to the next invoice date. Any request to cancel an MERAYAN services must be made verbally with an MERAYAN representative at least 30 days prior to the next invoice date. Emailed requests to cancel are not acceptable. Customers are encouraged to keep records of all communications regarding cancellation.
Simply canceling the credit/debit card associated with an MERAYAN account does not cancel the account. MERAYAN will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third party collection service. It is imperative that you speak with an MERAYAN representative if you wish to initiate cancelation of your MERAYAN account.
Finalizing the Cancellation: After a request to cancel has been initiated, you must speak with a member of the cancellation team to finalize the cancellation. Cancellations will take effect on the last day of the billing period in which the cancellation was processed by the cancellation team, subject to the terms of the "Subscription Billing" paragraph above.
Cancellation of an account does not dismiss outstanding invoices or nullify previously agreed charges, charged in installments or annual contract charges, portions of which may not yet have been invoiced when you cancelled. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be turned over to a third-party collection service.
BILLING DISPUTES
Each MERAYAN customer agrees to provide MERAYAN 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should MERAYAN receive a chargeback from a third-party credit/debit card company or bank on the customer's behalf before MERAYAN has been given a chance to resolve the issue, MERAYAN has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by MERAYAN, in addition to the $50 chargeback fee mentioned above. Regardless of the outcome of the chargeback, MERAYAN retains the right to collect on any Services or fees that are due. MERAYAN may submit any disputed amounts to a collection agency. Once a chargeback has been received, MERAYAN has the right to suspend the account until the matter is resolved.
REFUNDS
Subscription and Service fees, including but not limited to those related to the Facebook Services, Google Ads, SEO, Reputation Management software, Social Posting services, etc. are nonrefundable and will not be prorated at any time.
